Refocusing on Customer Support

Refocusing on Customer Support

While we've received some great feedback from customers regarding their experiences with Bluewater, we are always looking for ways to improve. We've spent some thorough time looking into our operation, speaking with past customers, diving in to customer support requests, and overall seeing what areas could use a fine tweak, or two. While the overall feedback was thankfully really great, we want to make sure that we are providing the services and support you need to ensure a healthy, long lasting relationship with us.

With all that being said, what it all comes down to is ensuring that if something goes wrong, we have your back. There's no worse situation than preparing for an upcoming trip and finding out your strobe isn't firing, or finding out you have some sort of faulty equipment.

With the coming holiday season, and the busyness that will ensue, we're taking extra steps to ensure our customer support is ready to handle anything and everything that is thrown at us. We are excited to welcome the newest member of our team, Rick Allen!

Prior to joining the Bluewater Photo team, Rick spent five years as a senior camera technician with Keslow Camera in both their Chicago and Culver City offices. He has experience with a multitude of cinema equipment from ARRI and RED camera systems, to the super slow motion Phantom camera. He's performed on-set work for major TV shows like "Chicago Fire" and "Shameless," as well as assisted in the development of specialized rigs for VFX units on the Marvel films, "Black Panther" and "Ant-man and the Wasp."

Needing a break from Hollywood, Rick took a few months off to complete his SDI Divemaster course while volunteering as a diver for both Reef Check and the California Science Center; both of which he still donates time to today.

He's looking forward to his new role at Bluewater Photo and the opportunity to mix scuba diving with his technical experience in the camera world. If he's not out diving, he's usually rock climbing up in the mountains. He openly admits that he has a hard time staying at sea level for extended periods of time. Despite his ever-present interests in studying new photographic equipment, he mostly enjoys shooting film on an old Nikonos-V camera - just ask him about that orange brick sitting on his desk if you haven't seen one before. Above all, Rick loves keeping equipment working as it should and keeping everyone in the water with their camera of choice so they can capture a little visual evidence for all those fish stories.

As always, we are here for our customers and plan to do everything we can to ensure you have an unbelievable experience with Bluewater.